Contact Us

Family Store is a single-owner online store. Every order, question, and complaint is handled personally — there is no call centre, so please reach out directly using the details below.

Trading name & business address

Family Store

Shop 1, Plaza 23, Sector D, Tipu Road, Tower 2, DHA Phase 2, Islamabad, Pakistan

Dispute & complaint resolution

We respond to every query and complaint within 5 business days. See our Complaints procedure for how a dispute is escalated if it isn't resolved on first contact.